Shipping policy

Shipping Policy for JellyCoUSA LLC

 

Lasted updated: February 3, 2026 (edited July 14, 2026)

 

At JellyCoUSA LLC, we’re committed to delivering your business-to-business (B2B) products and direct‑to‑consumer (D2C) personal care products, branded merchandise, and accessories to you quickly, safely, and affordably. As a small startup, we prioritize reliable shipping while keeping costs sustainable to maintain our focus on quality and innovation. This policy covers all orders placed through our website (www.jellycousa.com or applicable domain). By placing an order, you agree to these terms. We may update this policy at any time; changes will be posted here.

 

Order Processing

• Timeline: We process and ship orders within 1-5 business days (Monday-Friday, excluding holidays) after payment confirmation, though processing delays may occur due to unexpected circumstances. During peak times (e.g., holidays or promotions), this may extend to 7-10 business days.
• Order Confirmation: You'll receive an email once your order ships, including tracking details (where applicable).

 

Domestic Shipping Methods and Costs (United States)

We partner with trusted carriers like USPS, UPS®, and FedEx for secure delivery. USPS is our preferred carrier. Costs are calculated at checkout based on weight, dimensions, and destination. We currently offer:

 

Preferred Method	Estimated Delivery Time (After Processing)	Cost	Notes
USPS Ground Advantage®	2-7 business days to all 50 U.S. states, Washington D.C., and Puerto Rico.	Free on all domestic U.S. orders $1 or more.	Ideal for most orders; includes tracking.

 

Free Shipping Threshold

·       We offer free USPS Ground Advantage® shipping to all 50 U.S. states, Washington D.C. and Puerto Rico of $1 or more (after discounts, excluding taxes).

Sticker- and Sample-Only Orders Shipping

• Sticker- and Sample-only orders up to 0.125 lbs. ship free via stamped envelope.
• These shipments do not include tracking.
• Orders exceeding 0.125 lbs. (e.g., bulk sticker purchases) will default to standard shipping rates.
• Stickers and sample purchases alongside other cosmetics and merchandise ship with tracking as usual in the same box.

 

Hazmat Restrictions

·       Some cosmetics (e.g., aerosols, fragrances, or alcohol-based products) are classified as hazardous materials by the U.S. Department of Transportation. These must ship via ground methods only—no expedited or air options—and may take longer (up to 8 business days). We comply with all regulations to ensure safety.

Merchandise

·       Branded items like apparel ship via standard methods without hazmat restrictions, unless bundled with cosmetics.

 

Tracking Your Order

• Every shipment except sticker- and sample-only orders includes a tracking number sent via email.
• Sticker- and sample-only orders ship via stamped envelope and cannot be tracked.

 

Lost, Damaged, or Delayed Shipments

• Damaged Items: If your order arrives damaged (e.g., broken or shattered cosmetics), email info@jellycousa.com with photos, order number, and details within 5 business days of delivery. We'll issue a full refund or replacement, including shipping costs.
• Lost Packages: If tracking shows no movement for 10+ business days, contact the shipping carrier to open a claim. We are not responsible for lost items after dropping them with our shipping carriers.
• Incorrect Delivery/Stolen Packages: If tracking states your package has been delivered but you do not have it, we recommend asking neighbors or looking in your area to see if it was misplaced as well as ensuring the address was correct on the order. Otherwise, if you believe it was delivered to the wrong address, please contact the shipping carrier to open a claim. If you believe it was stolen, please contact the police to open a claim. We are not responsible for misdelivered or stolen items after dropping them with our shipping carriers.
• Delays: While we aim for on-time delivery, factors like weather, carrier issues, or customs aren't in our control. We are not liable for delays beyond processing.
• Sticker or Sample-Only Orders: Since sticker- and sample-only shipments do not include tracking, we cannot guarantee delivery confirmation. If your sticker  or sample order does not arrive within 14 business days, please reach out and we’ll work with you on a resolution.
• We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you. We appreciate your patience and honesty. These policies help us avoid unnecessary losses while prioritizing your satisfaction.

 

International Shipping

• We now offer international shipping to select countries. All international shipping options support prepaid duties and taxes, which are included at checkout.

  
  

  Countries Where Cosmetics and Collagen Cannot Be Shipped

   

  We currently cannot ship beauty, cosmetic, personal care products, or collagen (pure or as an ingredient) to the following countries due to international regulations: Algeria, Argentina, Australia, Greece, Indonesia, Malaysia, Mexico, Peru, Spain, Turkey, Uruguay, Venezuela, and Vietnam. Only non‑restricted merchandise (e.g., apparel, stickers, accessories) can be shipped internationally to these countries. Any orders placed containing restricted items destined for these countries will be canceled and refunded.

Preferred International Carriers

We partner with discounted Shopify‑integrated carriers:

Preferred Method	Estimated Delivery Time (After Processing)	Cost	Notes
DHL eCommerce	4–12 business days (varies by country and customs)	Calculated at checkout (includes prepaid duties & taxes)	• Supports prepaid duties • Includes DHL eCommerce Parcel Direct and Parcel Standard services • Transit time calculated at checkout • Delivery times vary by country and customs • Customers must ensure products are permitted in their country • Orders containing restricted items will be canceled and refunded • We comply with all export regulations (customs declarations, product classification) • Standard shipping policies apply to international orders unless otherwise noted
DHL Express	2–6 business days (fastest option; varies by country and customs)	Calculated at checkout (includes prepaid duties & taxes)	• DHL Express Worldwide service • Supports prepaid duties • Fastest international delivery option • Delivery times vary by country and customs • Customers must ensure products are permitted in their country • Orders containing restricted items will be canceled and refunded • We comply with all export regulations (customs declarations, product classification) • Standard shipping policies apply to international orders unless otherwise noted
FedEx International Connect Plus®	3–10 business days (varies by country and customs)	Calculated at checkout (includes prepaid duties & taxes)	• FedEx International Connect Plus® service • Transit time calculated at checkout • Delivery times vary by country and customs • Customers must ensure products are permitted in their country • Orders containing restricted items will be canceled and refunded • We comply with all export regulations  (customs declarations, product classification) • Standard shipping policies apply to international orders unless otherwise noted

 

• Important International Notes

  • Delivery times vary by country and customs processing.

  • Customers are responsible for ensuring products are permitted in their country.

  • Orders containing restricted items will be canceled and refunded.

  • We comply with all export regulations, including customs declarations and product classification.

  • All standard shipping policies—including lost, damaged, delayed, or misdelivered packages—apply to international orders unless otherwise noted.

 

Additional Notes

• Incorrect shipping address: If you have placed an order and realized you input the wrong shipping address, please contact us within 12 hours of order placement. We aim to fulfill orders quickly and efficiently and will be unable to accommodate any address changes after this timeframe.
• Multiple Addresses: We ship to one address per order. For gifts or splits, place separate orders.
• PO Boxes/APO/FPO: Supported via USPS only; hazmat items may not qualify.
• Undeliverable Orders (incorrect address or refusal): If returned due to refusal, we are unable to offer any refunds. If the original order address was accidentally incorrect, please contact us. Once we receive the undeliverable product back, we can reship your item(s) though customer would be responsible for repeat shipping costs. If we do not receive the item(s) back we will be unable to process any refund or resending of items.
• Bulk/Wholesale: Separate terms apply—contact us for details.

 

We're here to make your experience seamless! If you have questions, reach out to info@jellycousa.com. We thank you for supporting JellyCoUSA LLC. Your orders fuel our growth. It’s time to Seize the Seas™.

 

Sincerely,

 

The JellyCoUSA Team